(Links open separate
"In an age where modern physicians have forgotten the art of
medicine, choosing instead to focus on lab tests of questionable
validity – and
pharmaceutical company studies of even more questionable validity – Jacquelyn
Small is a shining light guiding practitioners back to their healing
roots. She reminds practitioners about the important things that
led them into medicine in the first place, like how to care for
and about their patients respectfully, and how to mobilize the
patients’ own ability to heal themselves - a powerful
tool. After learning and applying these principles you will
than simply a technician. You will become the healer you were
meant to be!"
— Jacob Teitelbaum, MD
Medical Director of the Fibromyalgia and Fatigue Centers.
Author, From Fatigued to Fantastic!, Three
Steps to Happiness! Healing through
Joy, and Pain Free 1-2-3: A Proven Program to
Get You Pain Free
"At last, a clear, concise guide for physicians, medical
students, and nurses about what really matters in that magical
interaction we call the doctor-patient relationship. Any healthcare
professional who aspires to become a healer instead of a mere
technician should read this book."
— Larry Dossey, MD
Author, The Extraordinary Healing Power Of Ordinary Things
Your Bedside Manner captures the crucial factors that help
people heal, that are too often neglected in professional training.
This knowledge is vital not only for physicians, but nurses
for we spend more time at the bedside than any other healthcare
professional. Highly recommended."
— Barbara Dossey, RN, PhD
Author, Holistic Nursing: A Handbook for Practice and
Florence Nightengale Today: Healing, Leadership and Global
communication between health care professionals and those
they care for is a critically important skill for the appropriate
practice of medicine. Improving Your Bedside Manner provides
the key tools
necessary to enhance our natural skills as communicators
is an essential resource for all physicians and other health
professionals. In fact, what Jacquelyn Small is able to communicate
in this concise work is useful for all those wanting to connect
with others more deeply. Whether it is physician to patient,
employer to employee, parent to child, or friend to friend,
cultivating the characteristics outlined in this book will
serve us all well."
— Lorenzo Cohen, PhD
Director, Integrative Medicine Program
The University of Texas M.D. Anderson Cancer Center
"This is a real gem of a book! Any medical student or physician
can benefit from reading it. It distills out the crucial characteristics
of the most successful physicians based on research. It presents
them in a way that the healer can help her or himself grow in
healing potential. This book comes from both the head and the heart.
should become required reading for MDs."
— Richard P. Brown, MD
Associate Professor in Clinical Psychiatry
Columbia University College of Physicians and Surgeons
serves as a simple, but powerful, guide for development of the
modern physician: one who is as comfortable with the patient
as the technology of modern medicine. It is essential reading for
every physician hoping to improve patient-centered care by incorporation
of proven techniques. The techniques discussed break down the
vital but often ignored arena of patient-clinician interaction.
Finally a roadmap for
honestly understanding, appreciating and working with the difficult
sacred moments shared between patients and clinicians."
— Robert Alan Bonakdar, MD, FAAFP
Director of Pain Management, Scripps Center for Integrative Medicine
Assistant Clinical Professor, University of California, San Diego,
School of Medicine
Small discusses the often murky subject of the doctor-patient
relationship in clear and humanistic terms. Her book is not
just about the surface
of bedside manner. It probes the forces within both the patient
and the doctor that give rise to positive and negative interactions.
In reading this book, medical students will learn good lessons
before they acquire bad habits. Seasoned clinicians will gain
awareness of the effects their behavior may be having, discover
how to improve
their bedside manner, and achieve better rapport with their
patients. I would recommend Improving Your Bedside Manner to all
— Patricia L. Gerbarg, MD
Assistant Professor in Clinical Psychiatry
New York Medical College
"At the bedside between patient and physician exists a great healing
opportunity and Jacquelyn Small's book lends valuable insight on
how this potential
can be maximized. This book is an important
work for dedicated learners interested in perfecting their skills
in the art of medicine."
— Roberta Lee, MD
Medical Director, Continuum Center for Health and Healing
"This new book by Jacquelyn Small, Improving Your Bedside
may be the best opportunity yet for busy physicians to consult
with a communications expert whose conversational approach makes
you think that you are sitting in a cozy chair in her kitchen.
Small’s recipes for skilled, empathic communication
gleaned from her thirty plus years of experience are so simple
to follow that you almost forget that bedside manner can be serious
business. This book holds several keys to the establishment of
comfortable, professional boundaries and effective communication
techniques that will energize you, your staff, and your patients."
— Martha M. Libster, PhD, RN, CNS
Author, Demonstrating Care: The Art of Integrative Nursing
"The content and style of what is commonly
manner" is the foundation for medical decision-making
and health behavior change, yet is terribly neglected
in medical education, practice, and research. Hats
this resource for doctors to engage with and improve
of interacting with patients."
— Bruce Barrett MD, PhD
Associate Professor of Family Medicine
University of Wisconsin, Madison